Conova Account Privacy Policy

Last Updated: September 18, 2024
Effective Date: September 18, 2024

1. Introduction

Welcome to the Conova account service!

The Conova account is a basic product service provided by Nanchang Conova Technology Co., Ltd. (hereinafter referred to as "Conova" or "we") for account registration, login, service interoperability, and managing your other Conova products and services, helping you better use Conova products and services or third-party products and services.

This privacy policy aims to explain how we collect, use, store, process, share, and protect information related to your Conova account. Please read this privacy policy carefully and fully understand it to determine how we handle personal information and data, and use our products and services only after you fully understand and agree. For important and sensitive personal information processing behaviors and terms or statements that may significantly affect your rights, we will highlight them in bold for your attention. We understand the importance of personal information to you and will do our utmost to protect your privacy and security. We will provide complete security protection measures for your personal information in accordance with legal requirements and industry security standards.

If you are under 13 years old, please read this privacy policy in the company of your parents or guardians.

If you or your guardian do not agree with any part of this privacy policy, you should immediately stop using the Conova account service. By starting to use the service, you or your guardian agree to our collection, use, storage, processing, sharing, and protection of your personal information in accordance with this privacy policy.

We use some abbreviations in this privacy policy to refer to certain information; please refer to Section 11 for details.

This privacy policy may have versions written in other languages. If you are not a user from mainland China, please refer to this English version of the privacy policy as the standard.

If you have any questions or suggestions regarding this privacy policy, please contact us through the privacy compliance contact information provided on our website https://docs.conova.tech/support/contact.

2. Information We Collect

The information we collect may include but is not limited to:

2.1 Information You Provide Directly

When you register, log in to your Conova account, or reset your Conova account password, we will collect the following information you provide:

• Email address
• Password (encrypted)

You can set the following information for your account on the personal information editing page:

• Nickname

This information is optional; we will use it to provide you with a better service experience when you use the Conova account service, such as displaying your nickname in Conova products and services. If you do not provide this information, it will not affect your use of the Conova account service.

2.2 Information Collected Automatically

When you use the Conova account service, we may collect the following information:

• Operation logs when you use the service
• Your network information
• Your browser information
• Approximate location information when you access the account service

When you log in to your Conova account using the mobile or desktop application, we may also collect the following information:

• Device information

2.3 Information Provided by Third Parties

When you use or bind third-party accounts for quick login, we will obtain necessary information from third-party platforms to complete the login and binding process. The following are the types of third-party information that may be collected:

• The primary email address of your third-party account
• Nickname and other personal information of your third-party account
• OpenID credentials of your third-party account, which is the unique identifier of your third-party account

2.4 Information Collected and Provided by Third Parties

When you use the Conova account, third parties may collect your information. If the following third parties collect your information, please read their privacy policies carefully to understand how they collect, use, store, process, share, and protect information, and ensure that you have agreed to their privacy policies. If the third-party privacy policy changes, we will not notify you separately, but we will require the third party to continue to protect your information security after the change.

When using our login, registration, password reset, and other functions, to prevent malicious registration, malicious login, and other abuse behaviors, we use the CAPTCHA service provided by Wuhan Jiyi Network Technology Co., Ltd. (hereinafter referred to as "GeeTest") to identify whether you are a real user. GeeTest may collect the following information:

• Your access time
• Your network information
• Your browser information
• Approximate location information when you access the account service
• Device information (only for the mobile Conova application)

GeeTest Privacy Policy (Chinese): https://www.geetest.com/private
GeeTest Privacy Policy: https://www.geetest.com/en/service

When you purchase our paid subscription service, to implement payment verification services and ensure transaction security, we use Lemon Squeezy and Paddle as payment processing services. Lemon Squeezy and Paddle may collect the following information:

• Bank card payment information (such as name, billing address, bank card information, etc.)
• Electronic payment channel information (PayPal remittance information, Alipay remittance information, WeChat payment information, etc.)
• Your network information
• Your browser information

Lemon Squeezy Privacy Policy: https://www.lemonsqueezy.com/privacy
Paddle Privacy Policy: https://paddle.com/legal/privacy

3. Use of Information

3.1 How We Use Your Information

We use the information collected to provide and improve the Conova account service, including but not limited to:

• Creating and managing your Conova account using the email address and encrypted password you provide
• Displaying your nickname in Conova products and services
• Sending important notifications to your email address, such as account registration verification, password reset verification, two-factor authentication, changes to the privacy policy, etc.
• Sending marketing information to your email address, such as updates to Conova account services, new products or services launched, etc. You can opt out at any time
• Maintaining and updating the service itself through troubleshooting, software debugging, performance tuning, and feature updates using automatically collected operation logs, network information, browser information, and approximate location information
• Improving and enhancing user experience through automatically collected operation logs, network information, browser information, and approximate location information

3.2 How Third Parties Use Your Information

• Processing your payments, managing subscriptions, and viewing historical orders through the payment information you provide to third-party payment processing platforms (Lemon Squeezy, Paddle, etc.)
• Third-party verification platforms like GeeTest use the collected information to reduce, prevent, and address service abuse

4. Information Sharing

We do not sell, rent, or otherwise share your personal information with any third parties unless the following circumstances occur:

• Obtaining your explicit consent
• We need to assist in providing your personal information according to legal, regulatory, legal process requirements, or government agency requests
• To protect the legitimate rights and interests of ourselves, you, or others

The following third parties may share your information, but we will require them to protect your information security:

• To provide the services you request (for example, sharing with third-party quick authentication service providers)
• Sharing with our service providers (such as GeeTest, Lemon Squeezy, Paddle, etc.) so that they can perform relevant services on our behalf

5. Information Security

We take various security measures to protect your personal information:

• Using industry-standard irreversible encryption algorithms to protect the password you provide and store it in the database, making it inaccessible to us and third parties
• Implementing access control mechanisms
• Regularly reviewing and updating security measures
• Ensuring that third-party services (such as GeeTest, Lemon Squeezy, Paddle, etc.) comply with this privacy policy

We will retain your information for a reasonable period unless required by law or you request deletion.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and related data
• Opt out of marketing communications

Please contact us via email to request the above rights; you may need to provide relevant proof to verify your identity.

7. Cookies and Similar Technologies

Cookies and similar device identification technologies are commonly used on the internet. When you use our services, we may use relevant technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "Cookies") to your device to collect and identify information when you use this platform.

We and our third-party partners (such as GeeTest, Lemon Squeezy, Paddle, etc.) use cookies and similar technologies to enhance user experience, ensure security verification, and analyze website traffic. You can manage the use of cookies through your browser settings.

8. Cross-Border Data Transfer

Your information may be transferred and stored on servers outside your country or region. Using our services indicates your consent to such transfers. We will ensure that data transfers comply with relevant data protection laws and adhere to applicable laws and regulations in other relevant jurisdictions.

9. Children's Privacy

Our services are not directed at children (minors under 13 years old). We do not knowingly collect personal information from minors under 13 years old. For minors aged 13 and above, explicit consent from parents or guardians is required before using the Conova account. If you are a parent or guardian of a child, please ensure that you consent to our processing of the child's personal information in accordance with this privacy policy. If you do not agree and discover that a child has used the Conova account, please contact us immediately with relevant proof and request the deletion of the related information.

10. Change Notification

We reserve the right to update this privacy policy at any time. Any updates to this privacy policy will be published on this page with the updated time marked, and changes will take effect immediately upon publication on this page, replacing previous content. If there are significant updates to the privacy policy, we will take appropriate measures to notify you of the updates. We will make reasonable efforts to ensure that you continue to enjoy personal information security protection after the update of this privacy policy. If you do not agree with the modified privacy policy, you have the right to and should immediately stop using the Conova account service.

11. Definitions of Terms

To avoid redundant explanations, we use the following terms in this privacy policy to refer to information:

• Personal Information
  • Refers to various information recorded electronically or otherwise related to identified or identifiable natural persons, excluding anonymized information
• Operation Logs
  • Refers to the operation logs when you use the service:
    • Types of operations performed (including but not limited to registration, login, password reset, binding third-party accounts, etc.)
    • Time of operation
• Network Information
  • Refers to information obtained through your IP address:
    • Network type
    • Network operator
• Browser Information
  • Refers to information obtained through your access UA:
    • Browser type
    • Browser version
    • Browser language
• Approximate Location Information
  • Refers to information obtained through your IP address:
    • Country
    • Province
    • City
    • District/County
• Device Information
  • Refers to information obtained through your device:
    • Device type
    • Device manufacturer
    • Device model
    • Screen resolution, width, and height (only for the mobile Conova application)
    • Device storage space and memory information (only for the mobile Conova application)
    • Operating system platform and version
    • Operating system language and time zone
    • Device identifiers (such as IMEI number, IMSI number, Android ID, IDFA, IDFV, etc.)
    • Device network information (such as IP address, MAC address, etc.)
    • Security information (such as whether it is jailbroken, whether it is rooted, whether it is an emulator, etc.)

12. Contact Us

If you have any questions about this privacy policy, please contact us through the privacy compliance contact information provided on our website https://docs.conova.tech/support/contact.

Thank you for reading this privacy policy and trusting us to protect your personal information.